Damaged or Defective Items Only
At Decor, we are committed to providing a smooth and satisfactory shopping experience. If you receive a damaged or defective item, we offer the following support:
1. Reporting an Issue
Please contact the brand’s toll-free customer service number (provided in your product packaging) within 7 days of receiving the product.
2. Doorstep Service
The brand will arrange a doorstep assessment and resolution. This service minimizes inconvenience and ensures a quick response.
3. Replacement or Refund
Following the assessment, the brand may offer a replacement or refund as per their policy. Refunds, if applicable, will be processed within 7 days.
4. Exchanges
We accept exchanges for defective items only.
5. Order Cancellation
To cancel an order, contact our support team before it has shipped. Shipped orders cannot be canceled.
6. Customer Support
For any other inquiries, please reach out to our support team. We’re here to help.
7. Policy Updates
This policy may be updated periodically. Please review it on our website for the latest version.